Product & Ordering
Only accredited diplomatic missions and personnel listed by MOFA are eligible to order.
Orders must be submitted through your assigned representative with proper mission approval.
Yes, contact your rep with special requests. We’ll try to source it for you.
Payments & Pricing
We accept Visa, MasterCard, American Express, and cash (in any currency equivalent to USD).
Yes. You may pay in cash using USD or equivalent foreign/local currency at the time of delivery.
Prices may change based on supplier rates and availability. You’ll be informed of any updates before confirming the order.
Delivery & Logistics
We deliver across Colombo for free. Deliveries outside Colombo can be arranged for an additional fee.
Yes, deliveries are coordinated with your mission and carried out under Customs supervision.
Report any issues immediately on the delivery note, signed by the mission, Customs officer, and our staff.
Stock & Returns
You’ll be informed and offered a similar alternative or placed on backorder if possible.
Returns or exchanges are not allowed unless the product is damaged during delivery and documented at the time.
Eligibility & Verification
Some orders may require MOFA clearance. Your representative will guide you based on your eligibility.
We verify all accounts against the updated MOFA diplomatic list before processing any order.
Support & Special Requests
You can email rudfs@liverpoolholdings.lk or call +94 74 387 3960. Your rep is also available for direct assistance.
Yes. We provide personalized support for bulk orders, rare items, or special events — just ask your representative.